🧠✨ “Babies born today will never be smarter than AI.” ✨🧠 Yikes, that hits hard, huh? At the Gainsight #Pulse2024 conference in St. Louis, it became clear that the rise of #AI and the increasing average break-even point for #SaaS companies (now 38 months!) are like the asteroid that hit the dinosaurs—only those who adapt …
Author: Kimberly Renee Knowles
Kimberly Renee Knowles is a Human-Centered AI Enablement Strategist who helps people and organizations find a clearer path through AI, work, and life overwhelm. For more than 20 years across higher education, EdTech, and SaaS customer success, she has been the connector in the room, linking people, data, and systems so that strategy turns into workflows people actually use. Today she focuses on the human side of AI adoption: finding where AI can genuinely lighten the load, and designing the enablement that helps new tools and habits stick. She also writes The Wobble Point, a Substack of field notes for all of us finding our footing through work and life overwhelm in the AI era. Find it at TheWobblePoint.com
Explore Your Path Portal – Onboarding / Customer Education Platform
This video introduces the Explore Your Path Portal, the University of San Francisco’s flagship customer education platform used to onboard students exploring majors and careers. I collaboratively designed, launched, and promoted Explore Your Path web-based customer education platform using Drupal using a Design Theory process and support from a student advisory board and staff committee. …
Quarterly Business Review Sample Presentation RecastSuccess CSM Fundamentals
This was a Quarterly Business Review presentation I did as part of the RecastSuccess Customer Success Management certification program I completed in March 2023. In preparation for this QBR, I analyzed fake data on the progress of a change management initiative for a company called Customer Orange and prepared this presentation deck: https://drive.google.com/file/d/1zpPT… In the video, …
Educause 2023 Report – The Future of #EdTech
I was blessed to attend the EDUCAUSE annual conference in #Chicago on October 10, 2023, and the people I met sold me on the possibilities of working in the #HigherEd#EdTech space! So many #vendors and #universities are realizing that… Data Integration ▶ Improved Student Analytics ▶ Personalization ▶ An Improved Student Experience ▶ Student Success, Engagement & Retention Students are used to #personalization from Amazon, The Coca-Cola Company, …
7 Steps for Effective Problem Solving – 10/3/2023
I de-escalate and solve problems EVERY DAY. Here are a few from just this week:💥A student is overwhelmed by mental/physical health issues, work hours, and a break-up. They are behind but can’t afford to drop classes💥 An essential software platform is not integrating with Google Calendar and Single-Sign-On.💥My husband had court and couldn’t find his …
Testimonial Video Kimberly Renee Knowles Interviewing Mari Glaza for RecastSuccess CSM Fundamentals
In this video, I interviewed fellow RecastSuccess classmate, Mari Glaza, to obtain content for a sample testimonial video. This was part of an assignment for the RecastSuccess Customer Success Certification that I completed in March 2023.
AI-Assisted CASA Student Retention Proposal for University of San Francisco
My final project for a Kellogg School of Management Executive Ed course on Generative AI: Executive Strategies to Unlock Enterprise Value. This proposal proposes ideas for enhancing student success and retention at USF and other universities using AI tools and data integration. Note – the AI Canvas used is a proprietary Kellogg School of Management …
Engaging At-Risk Students Through Both Reactive and Proactive Means (Change Management / Retention)
This is the slide deck from a presentation I gave in 2011 at a NACADA National Conference conference on the programs and playbooks that I created for the University of San Francisco School of Management to reduce churn and increase student engagement in the five years that I was there after being brought in as Retention and Matriculation Advisor.
