Resolve 4000+ email inquiries annually from students, faculty, and staff, reducing friction and optimizing end-user experience with university resources.
Voice of the Consumer & Market Research
Created Focus of the Month program to increase influence of customer feedback insights in product team decisions as Procter & Gamble Consumer Market Knowledge Associate Manager.
Sales, Business Development & Recruiting
Grew logos, upsells, expansions, and renewals 15% by cold calling prospects, managing existing placements, filling open job orders, and providing exceptional customer service as staffing manager.
Program & Playbook Development
Created USF School of Management's first-ever suite of student retention programs. Founding member of CASA Student Success Center. Implemented risk mitigation playbooks using Tableau, Salesforce, and Qualtrics to analyze health scores, performance data, and customer sentiment, resulting in 82% renewal of at-risk segment.
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