Hi! I’m a Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining a caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator.
I’m also an Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey.
I recently moved from San Francisco to the Lisle / Naperville area outside of Chicago, and I am seeking a Customer Success Manager or Account Manager role in SaaS by January 2024. I’m open to any vertical, but particularly targeting EdTech companies that serve universities.
In my spare time, I love to dance, sing online karaoke, and spend quality time with friends and family. I also serve on the board for CuSP: A Chicago Customer Success Community on Meetup.com.
Check out my personal and professional highlights (including some of my singing!) on this website.