In this video, I interviewed fellow RecastSuccess classmate, Mari Glaza, to obtain content for a sample testimonial video. This was part of an assignment for the RecastSuccess Customer Success Certification that I completed in March 2023.
Kimberly Renee Knowles
Kimberly Renee Knowles is a Human-Centered AI Enablement Strategist who helps people and organizations find a clearer path through AI, work, and life overwhelm. For more than 20 years across higher education, EdTech, and SaaS customer success, she has been the connector in the room, linking people, data, and systems so that strategy turns into workflows people actually use. Today she focuses on the human side of AI adoption: finding where AI can genuinely lighten the load, and designing the enablement that helps new tools and habits stick. She also writes The Wobble Point, a Substack of field notes for all of us finding our footing through work and life overwhelm in the AI era. Find it at TheWobblePoint.com
