Explore Your Path Portal – Onboarding / Customer Education Platform

Explore Your Path Portal – Onboarding / Customer Education Platform

This video introduces the Explore Your Path Portal, the University of San Francisco’s flagship customer education platform used to onboard students exploring majors and careers.

I collaboratively designed, launched, and promoted Explore Your Path web-based customer education platform using Drupal using a Design Theory process and support from a student advisory board and staff committee. The portal has been an adoption success – achieving 60% growth within the first 2.5 years and 111% growth to date over the past 5+ years.

Check out the full portal at https://myusf.usfca.edu/explore-your-path!

Kimberly Renee Knowles

Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey. Mom, dancer, and online karaoke singer in my spare time!

You may also like...

Popular Posts

2 Comments

  1. I enjoyed reading your piece and it provided me with a lot of value.

  2. I wish to express my thanks to this writer for bailing me out of this type of issue. As a result of scouting throughout the world-wide-web and finding views which were not helpful, I figured my entire life was gone. Being alive without the presence of answers to the difficulties you’ve fixed by way of your website is a critical case, and the kind that would have negatively affected my entire career if I had not come across your blog. Your actual skills and kindness in controlling the whole thing was important. I’m not sure what I would have done if I hadn’t come across such a thing like this. I can also at this moment look forward to my future. Thank you very much for the expert and amazing guide. I won’t be reluctant to endorse your web site to any individual who needs and wants counselling about this area.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.