Explore Your Path Portal – Onboarding / Customer Education Platform

Explore Your Path Portal – Onboarding / Customer Education Platform

This video introduces the Explore Your Path Portal, the University of San Francisco’s flagship customer education platform used to onboard students exploring majors and careers.

I collaboratively designed, launched, and promoted Explore Your Path web-based customer education platform using Drupal using a Design Theory process and support from a student advisory board and staff committee. The portal has been an adoption success – achieving 60% growth within the first 2.5 years and 111% growth to date over the past 5+ years.

Check out the full portal at https://myusf.usfca.edu/explore-your-path!

Kimberly Renee Knowles

Kimberly Renee Knowles is a Human-Centered AI Enablement Strategist who helps people and organizations find a clearer path through AI, work, and life overwhelm. For more than 20 years across higher education, EdTech, and SaaS customer success, she has been the connector in the room, linking people, data, and systems so that strategy turns into workflows people actually use. Today she focuses on the human side of AI adoption: finding where AI can genuinely lighten the load, and designing the enablement that helps new tools and habits stick. She also writes The Wobble Point, a Substack of field notes for all of us finding our footing through work and life overwhelm in the AI era. Find it at TheWobblePoint.com

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