This is a very informal tutorial video I created and added to our knowledge base to walk students through the Focus 2 Careers Major and Careers SaaS platform our university subscribes to for students exploring majors and careers.
Focus 2 Careers SaaS Platform Tutorial – Onboarding / Customer Education
Kimberly Renee Knowles
Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey. Mom, dancer, and online karaoke singer in my spare time!