In this video, I interviewed fellow RecastSuccess classmate, Mari Glaza, to obtain content for a sample testimonial video. This was part of an assignment for the RecastSuccess Customer Success Certification that I completed in March 2023.
Testimonial Video Kimberly Renee Knowles Interviewing Mari Glaza for RecastSuccess CSM Fundamentals
Kimberly Renee Knowles
Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey. Mom, dancer, and online karaoke singer in my spare time!